How do I add funds to my account?
Generate a deposit address on the balances page and send the funds to that address. You need to generate a new deposit address for every new deposit.
My deposit hasn’t showed up?
Deposits are credited when the transaction receives 2 confirmations on the blockchain. You should watch check your fee because low fee causes slow transaction times in a congested Bitcoin network.
I deposited twice to the same address?
You are meant to generate a new deposit address for every new deposit, if you send two deposits to the same address you will need to create a support ticket and request assistance. We can usually fix it easily.
What currencies does WeTheNorth Market support?
Bitcoin
What is the mnemonic?
The mnemonic for your account is used for recovery purposes, it’s only displayed during registration.
What do I do if i’ve lost my password or pin?
You can use your mnemonic to reset your password or pin at anytime.
How does escrow work for digital listings?
Once you purchase the listing it will be marked as processing, the vendor has 48 hours to complete the order by sending the digital item then marking the order as shipped otherwise the order will be cancelled. Once the order has been marked as shipped the buyer can either finalize the order once they have received the purchase, dispute the order if there is a problem or extend escrow if required. If the buyer does nothing once the order is marked as shipped it will auto-finalize after being marked as shipped for 48 hours.
How does escrow work for physical listings?
Once you purchase the listing it will be marked as processing, the vendor has 72 hours to ship the order and mark the order as shipped otherwise it will be cancelled. Once the order has been marked as shipped the buyer can either finalize the order once they have received it, dispute the order if there is a problem or extend escrow if required. If the buyer does nothing once the order is marked as shipped it will auto-finalize after being marked as shipped for 14 days.
How can I become a vendor?
Read the information on the ‘BECOME A VENDOR’ page. You will need to follow the vendor rules and pay the vendor fee. Vendors are required to set up 2FA to secure their account. If you are caught scamming, padding feedback or breaking any other rule your vendor account will be revoked and you could be banned.
Are all listings done through escrow?
Yes.
How can I become a FE vendor?
We currently do not allow Finalize Early. Every transaction goes through escrow.
How can I leave feedback for an order?
After the order has finalized you have 30 days to leave the appropriate feedback.
What do I do if i’m experiencing a glitch or bug?
Create a support ticket and explain what is happening for you.
Why does the market page go blank sometimes?
This only happens if you are using the market on a mobile device. The market is only designed to be used on a PC.
What do I do if i’ve been scammed?
Create a support ticket and explain the situation, you can also write up a scam report in the scam report category on the forum. To prevent being scammed you should fully utilize escrow, this means don’t finalize the order if you haven’t received it and dispute the order or extend the escrow if required.
I'm a vendor, how do I dispatch new orders?
Go to Sales, then click on Order Messages/Dispatch Order to dispatch order to customer. Remember to Mark order as Shipped afterwards otherwise you will not get payed!
I'm a customer, how do I see my order?
Go to Messages, then click Orders. Remember to finalize order once you confirmed the goods.
I'm a vendor, how do I make a PGP key?
Vendors must have PGP key enabled, if you don't know how to do this, look for it on google! It will take you 3 minutes to setup and you will be ready to sell! It is always recommended for customers too to have PGP.
I'm a vendor, how do i delete a listing?
Go to Vendor, Items, Edit this Item, Hidden, yes or no.
